Accessibility Statement

Commitment to accessibility

Etnaland S.r.l. is committed to making its website accessible, usable and understandable to as many people as possible, regardless of the technologies used, personal abilities or browsing methods.

This accessibility statement applies to the website https://www.etnaland.eu/ and to the public pages connected to it, including the information sections dedicated to the Themepark, Acquapark, Prehistory Park, calendar, prices, contacts, services, promotions and guest information.

Conformance status

This website is partially compliant with the accessibility requirements set out by the WCAG 2.1 Level AA guidelines and with the general principles of the AgID guidelines on the accessibility of digital tools.

Accessibility checks carried out through automated evaluation tools, manual reviews and navigation testing have shown a good overall level of compliance across the website.

At the time this statement was last updated, no critical accessibility issues were detected on the main public pages reviewed. However, some areas remain subject to further improvement, particularly regarding colour contrast in specific graphical elements, some technical components generated by third-party services and external or downloadable content that may not be under the direct control of Etnaland S.r.l.

Etnaland also takes into account the evolution of the international WCAG 2.2 standards and the principles introduced by the European Accessibility Act, with particular attention to public-facing digital services and to online consultation, booking and purchase processes.

Content and features already optimized

The website includes several elements designed to improve accessibility and the use of its content, including:

  • page structure organized with recognizable headings and sections;
  • “Skip to content” link to make keyboard navigation easier;
  • main navigation menu and sitemap;
  • text content dedicated to park accessibility, with information on rates, attractions, accompanying persons and services;
  • contact page with text fields for submitting requests;
  • accessibility toolbar with tools dedicated to display customization;
  • option to increase or decrease text size;
  • high-contrast mode to improve content readability;
  • link underlining to make links easier to identify;
  • reduction of animations and motion effects for users sensitive to motion design;
  • quick reset of customized accessibility settings;
  • responsive content, available on desktop, tablet and smartphone devices;
  • alternative text on several informative images and icons across the website.

Accessibility toolbar

The website provides an accessibility toolbar that allows users to customize the display of pages according to their needs.

The features currently available include:

  • increasing text size;
  • decreasing text size;
  • activating high-contrast mode;
  • underlining links;
  • reducing animations and motion effects;
  • resetting default settings.

The tools included in the toolbar are designed to improve website usability and support users with different visual or cognitive needs, without replacing the native accessibility features of the browser, operating system or assistive technologies used by the user.

The accessibility toolbar does not replace the technical accessibility requirements of the website but provides additional tools that allow users to personalise their browsing experience according to their individual needs.

Content that is not fully accessible

Despite the optimization work already carried out, some content or features may not yet be fully accessible or may require further improvements.

In particular:

  • some decorative or identification graphic elements, such as language selectors and promotional buttons, may present colour contrast levels that could be further improved against the most restrictive WCAG criteria;
  • slideshows, interactive maps, calendars and dynamic components require periodic monitoring to ensure continued compatibility with assistive technologies and keyboard navigation;
  • on pages that include contact forms, the reCAPTCHA anti-spam system may generate hidden technical fields detected by automated tools as form elements without labels; these fields are not intended for direct user input and are managed by a third-party service;
  • future multimedia content may require subtitles, transcripts or equivalent alternatives;
  • some PDF documents or downloadable materials published on the website or provided by third parties may not fully comply with document accessibility requirements;
  • certain functions connected to online ticketing, ticket recovery or other external services are managed by third-party platforms and may not be entirely under the direct control of Etnaland S.r.l.

Third-party services and content

The website may integrate or link to services provided by third parties, including online ticketing platforms, privacy and cookie management systems, multimedia content, maps, social networks or other external tools.

Etnaland is committed, as far as possible, to choosing solutions compatible with accessibility requirements and to reporting any issues found to the relevant providers. However, some technical aspects of these services may not be under the direct control of Etnaland S.r.l.

Accessible alternatives

In case of difficulty consulting the website, completing forms, accessing information or using connected digital services, users may contact Etnaland to receive support or request information through alternative channels.

Feedback and reports

Users may report accessibility issues, request information or ask for content in an alternative format by writing to: info@etnaland.eu.

To make the report more effective, users are encouraged to include:

  • the page or URL where the issue was found;
  • a description of the difficulty encountered;
  • the device, browser or assistive technology used;
  • any contact details needed to receive a reply.

Etnaland undertakes to assess the reports received and to provide a response within 30 days.

Enforcement procedure

In case of an unsatisfactory response or no response within 30 days from the report, users may contact the Digital Ombudsman according to the procedures indicated by the Italian Digital Agency.

https://www.agid.gov.it/it/difensore-civico-digitale

Preparation of this statement

This statement was prepared on 9 June 2026 and updated on 17 June 2026.

The assessment was carried out through:

  • analysis of the previous accessibility statement;
  • review of the main public pages of the website;
  • verification of information content, navigation structure and main user flows;
  • preliminary assessment of dynamic components and connected services;
  • testing with automated accessibility analysis tools, including Lighthouse and WAVE;
  • manual checks on navigation, readability and content structure;
  • reference to the WCAG 2.1 Level AA guidelines, WCAG 2.2 principles and applicable AgID indications.

This statement will be reviewed periodically and updated in the event of significant changes to the website, connected digital services or applicable regulations.

Improvement plan

Etnaland plans to continue improving the accessibility of the website through:

  • periodic review of alternative text for informative images;
  • progressive improvement of colour contrast for promotional graphic elements and language selectors;
  • verification of keyboard navigation on menus, carousels, calendars, maps and interactive components;
  • monitoring of contact forms and technical components generated by third-party anti-spam services;
  • verification of paths connected to online ticketing and external services;
  • publication of multimedia content with subtitles, transcripts or equivalent alternatives when necessary;
  • accessibility checks on downloadable documents;
  • periodic monitoring with automatic tools and manual checks.

Last updated: 17 June 2026

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