Terms & conditions

Etnaland’s rules

By buying the ticket, you are accepting all conditions pertaining to the following Park regulations:

  • the ticket is non refundable at any time;
  • the temporary exit from the Park is possible with an electronic badge at the entrance from 11.00 am to 4:00 pm and from 7.00 pm to 10.30 pm (Themepark evening opening)
  • In case of severe weather conditions or prolonged electric black-out, the management has the right to evacuate the park without reimbursement of the ticket;
  • in order to guarantee safety to our guests, some of the rides are subject to restrictions. For your own safety follow the securities guidelines posted at each ride;
  • children under 1,00/ 1,20/1.40 can use slides and attractions allowed and under the surveillance of a parent or guardian;
  • the management declines all responsibility for incidents or damages caused by negligence or disrespect of the park regulations. In addition, the management declines all responsibility for personal belongings left in the lockers;
  • to get inside the Waterpark or the Themepark you must agree to the baggage check;
  • food is not allowed in the park. Otherwise please use the picnic site;
  • please refrain from using glass containers (cups, bottles, etc.);
  • the Park staff has the right to ask you to show the ticket. In case of lack of proof of purchase, you may be asked to leave the park;
  • deckchairs are available for a small fee;
  • by purchasing the ticket you take full responsibility that you could be photographed/recorded by Photoland’s staff and from our devices installed on the rides (the pictures are automatically removed in the following 48 hours);
  • the management reserves the right to remove from the Park guests whose behaviour does not conform to the safety standards and regulations of the Park.
  • Check at the entrance of each attraction the safety standards to be respected and restrictions relating to age, height, handicap, convalescence and physical health conditions.

Acquapark and Themepark Security Rules

  • our swimming pools, slides and rides have been designed according to the E.C. regulations and are conceived to guarantee maximum security to all users if used properly concurring to guidelines posted by the management.
  • the use of any attraction is forbidden for people under drugs or alcohol effect.
  • the rides with lap-bar, controlled by an electronic security system, are forbidden to passengers (adults and kids) whose size (height and/or waistline) do not permit its regular closure.

It is mandatory to

  • launch into the slides as indicated on the posted guidelines;
  • on the slides, do not use jewellery, glasses or watches;
  • on the rides use sturdy footwear, no heels or sandals;
  • leave the swimming pool immediately when a storm is approaching;
  • follow the instructions of the life guards and of the attendants to rides;
  • in case of an accident, please notify immediately the staff in the emergency room;
  • false statements will be legally punished.

It is forbidden

  • the usage of personal beach umbrella, barbecue grill, and glass containers;
  • to introduce pets;
  • to dive into the swimming pools;
  • to run around the edge of the pools or near the rides;
  • to push other people into the swimming pools;
  • to play dangerously in and out the swimming pools and near the rides;
  • to come down the slides head down or standing up or on your knees;
  • the usage of jewellery, glasses or watches on the slides.
  • to stop at the end of the slides or in the splash area in the pool;
  • to climb the rocks in the Blue Lagoon or in the wave pool;
  • the usage of the slides and of the rides for people with cardiac conditions, pregnant women, guests with surgical devices (prosthesis or plasters) and disabled;
  • to smoke, drink or eat close to the slide’s area or near the rides.